RICS member firms that come under our regulatory regime are easy to spot, as they use the words 'Regulated by RICS' on their letterhead and other communication materials. A firm that is regulated by RICS has:

• A commitment to professional and technical standards and staff training;
• Professional indemnity insurance cover;
• A complaints handling procedure to answer client complaints;
• Access to independent resolution of complaints where the firm cannot resolve the matter; and
• Rules to ensure that any money held on behalf of clients is held safely and securely - this includes, rent, deposits, service charges and insurance premium money.

"Getting results while maintaining the highest ethical standards is what will make you stand out from others and it is indeed what will make you a Member of the RICS ."
Luciano Capaldo MRICS, RICS Europe Chairman, Euroconsultancy, Italy Netherlands